What information do we collect?
When you place an order (in-store, online or via our contact centre) we gather a selection of personal data. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). These types of data include:
Includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Billing address, delivery address, email address and telephone numbers.
Bank account or payment card details.
Details about payments to and from you and other details of products and services you have purchased from us.
Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Information about how you use our website, products and services.
Marketing and Communications Data:
Your preferences in receiving marketing from us and your communication preferences. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Our site may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
What do we do with your information?
We will only ever use your data to provide you with a service. Any circumstances where we are sharing your data with third party processors (e.g a courier company) these parties are only processing your data in a way which allows us (CP) to give you a better shopping experience. These third parties are not able to store or use your data for their own purposes. We gather personal information to allow us to process your request(s). The relevant information is then used by us, or our third party processors to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general. i.e provide you with product recommendations or helpful guides, or simply allowing you to find the products that you require quickly and easily. We may also wish to provide you with information about special features of our website or any special service or products which we think may be of interest to you. If you would rather not receive this information, you can select to not receive any electronic communication from us when you create an account with us. If you would like to change your preferences at any time, please contact us via email ([email protected]) or you can simply click the unsubscribe button at the bottom of any marketing email from us. We may need to disclose your personal data where we are under a legal duty to comply with any legal obligation or in order to enforce or apply our Terms and Conditions and other agreements. We may also need to disclose it to protect our rights, property or safety of our customers or others which includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Mobile Phone Texts Relating to Delivery
If you provide us with your mobile number, we may text you to update you on the progress of your delivery (on the day of delivery). This service is provided through our courier. You therefore agree, when providing your mobile number, that we can provide the designated courier with your mobile number solely for the purpose of these updates. We will not charge you for these texts.
How we protect your information
We endeavour to protect the information you provide and have various security procedures in place. We store the information provided to us on our secure servers where it can only be read by authorised personnel. Any payment transactions are encrypted using Secure Socket Layer (SSL) technology. This protects your data while being sent over the internet from being intercepted and misused by third parties. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third-party databases. By continuing to use our website you accept these terms and conditions and accordingly consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information for payment clearance, credit reference, order fulfilment, delivery, data analysis or customer support. You can rest assured that this is done only to confirm your identity. Where you have chosen a password, which enables you to access certain parts of our site (your account), you are responsible for keeping this password confidential. We ask you not to share a password with anyone. We also recommend that you avoid using the same password for different online accounts. These passwords are encrypted and not visible by us.
Retention of Your Data
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances, we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. Once you are no longer our customer, we will retain and securely destroy your personal information in accordance with applicable laws and regulations.
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Updating your Details
If any of the information that you have provided to us changes, (e.g. your email address, home address, name, contact number or payment details) please update your details in My Account. Alternatively, send us an email entitled “CHANGE OF DETAILS” to [email protected] and we will action the changes for you.
Deleting your Details
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the legal right to:
- a) Request access to your personal data.
- b) Request correction of your personal data.
- c) Request erasure of your personal data.
- d) Object to processing of your personal data.
- e) Request restriction of processing your personal data.
- f) Request transfer of your personal data.
- g) Withdraw consent.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.